Refund & Cancellation Policy
1. During the Early Access period
While the Platform is offered at ₹0.00 (Early Access), there are no charges and therefore no refunds. You may stop using the Platform at any time. We may discontinue Early Access on at least 60 days' written notice.
2. After Early Access — paid plans
Once the Platform transitions to paid plans, the following applies:
2.1 Subscription cancellation
- You may cancel at any time from your account dashboard or by writing to support@pharmit.in
- Cancellation takes effect at the end of the current billing cycle
- You retain full access until the end of the cycle
- Tenant Data export tools remain available for 30 days following the end of the cycle
2.2 Refunds
- Monthly subscriptions are non-refundable for the current month. The subscription simply does not renew on cancellation.
- Annual subscriptions may be refunded on a pro-rata basis for unused full months, after deducting (a) any usage-based charges incurred (SMS, WhatsApp, e-Way Bill API calls, etc.), (b) any setup or onboarding charges, and (c) processing fees. Annual refunds must be requested within 30 days of cancellation.
- Refunds are not available where the cancellation is due to a violation of the AUP or Terms by the Tenant.
- Setup fees, custom development charges, training charges, and migration assistance fees are non-refundable once work has commenced.
- Any service credits earned under the SLA are applied to the next invoice and are not refunded as cash.
2.3 Refund processing time
Approved refunds are processed within 10 business days from approval, to the original payment method. Banks / payment gateways may take an additional 3–7 business days to credit the amount.
3. Usage-based charges
Usage-based charges (e.g., per-SMS / per-WhatsApp / per-IRN-call when applicable) are billed on actual consumption. They are not refundable once consumed.
4. Dispute of charges
If you believe a charge is incorrect, write to support@pharmit.in within 15 days of the invoice date with details. We will investigate within 7 business days. After 15 days, charges are deemed accepted.
5. Grievance redressal
If your refund grievance is not resolved within 15 days, escalate to the Grievance Officer at grievance@pharmit.in.
6. Taxes on refunds
Where a refund is processed, the corresponding GST charged on the original invoice is reversed in the Tenant's GSTR-1/3B in line with the GST Act 2017. The Tenant is responsible for adjusting its own books.
7. Contact
Refund requests / billing enquiries: support@pharmit.in with subject "Refund / billing".